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Tetra Tech Relies on Sales Training America to Aid the Consolidation of its Customer Service Team
Tetra Tech, Inc., founded in 1966 to provide
engineering services related to waterways, harbors and
coastal areas has chosen Sales Training America as a key team
member of its training efforts for the company’s
newly-consolidated customer service team. Prior to 2005, the
Tetra Tech customer service team was split into separate
teams. As part of an internal initiative for 2005, the
company made a strategic move to combine internal customer
service efforts into one department. Sales Training America’
Exceptional Customer Service program was selected as a key
component to aid the consolidation.
The one-day workshop was rolled out in the late winter of
2005 at Tetra Tech’s Pasadena, California headquarters. The
focus of the workshop was to enable team members to
communicate more effectively with customers and their peers
while understanding how to deliver true customer service to
their internal clients. The ability to provide comprehensive
training material, an interactive workshop format as well a
flexible delivery plan played a key role in the selection of
Sales Training America.
About Sales Training America
Since 1979, Sales Training America has trained hundreds of
thousands of individuals to reach their maximum performance
in the workplace. Globally-recognized companies,
associations, non-profit organizations and government
agencies have depended on Sales Training America to act as a
valued training provider to equip their employees with the
skills that produce results in the field and in the office.
Sales Training America materials have been used and taught
worldwide in Europe, South America, North America, the
Middle East and Asia Pacific. Classes are held publicly
throughout the country in over twenty cities or on-site at
client locations.
About Tetra Tech
Tetra Tech, Inc. was founded in 1966 to provide engineering
services related to waterways, harbors and coastal areas.
Over the past 37 years, Tetra Tech has substantially
increased the size and scope of its business and expanded
its service offerings through a series of strategic
acquisitions and internal growth. Tetra Tech now provides
environmental services, water/wastewater management,
infrastructure services, communications support, and
outsourcing services. At the end of fiscal year 2003, Tetra
Tech had more than 8,000 employees located in more than 350
offices worldwide. The firm is based in Pasadena,
California.
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