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VideoLink Selects Sales Training America for Exceptional Customer Service Training
VideoLink, a highly regarded video production company,
has requested that Sales Training America present custom customer
service and business etiquette training for their customer service
department. VideoLink’s executives wanted to provide their customer
service representatives with training to take their customer service
skills to the highest level, and were impressed with STA’s content and
ability to design customized training to meet their specific needs.
Sales Training America created a custom training program incorporating
exceptional customer service strategies and the essentials of business
etiquette, to ensure that VideoLink’s customer service representatives
have the knowledge and ability to deliver five-star service.
An Exceptional Customer Service and Business Etiquette Training Expert
and Senior Level Instructor with Sales Training America will travel to
West Newton, Massachusetts in the Boston area to work with VideoLink’s
customer service representatives. During this unique customer service
and business etiquette workshop, participants will gain practical
experience using proven customer service strategies such as the 3 F’s
Model (Handling Feelings, Finding Facts and Finding Solutions) to help
them resolve customer issues. Attendees will also learn and practice
using effective communication techniques such as Empathy and Active
Listening to quickly establish rapport, as well as the essentials of
proper business etiquette to ensure appropriate customer interactions.
About Sales Training America
Sales Training America is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, STA’s footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America’s fastest-growing corporate training companies, Sales Training America has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Sales Training America to equip their employees with skills to increase market share and produce immediate results. STA provides customized, targeted, practice-driven performance improvement solutions that produce rapid, measurable results. Sales Training America’ solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About VideoLink
VideoLink provides video production, transmission and creative services
for networks and corporations. As a video production company in
operation since 1992, they have evolved in response to changing market
trends, emerging broadcast technologies and, above all, the needs and
desires of their customers. During that time, VideoLink’s footprint has
grown to encompass full-service production studios at their headquarters
outside Boston; additional studios in downtown Boston, Baltimore and
Philadelphia; and remote broadcast and event production capabilities
throughout the U.S.
http://www.videolink.tv/
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