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Sales Training America to Produce Exceptional Customer Service Training for FMC Technologies
FMC Technologies, Inc., a leading global provider of technology solutions for the energy industry and other industrial markets, has requested that Sales Training America deliver Exceptional Customer Service training to their customer service representatives. FMC Technologies sought a training partner with experience serving the energy technology industry, and a highly-rated program to help their customer service staff deliver quality to their customers. They selected Sales Training America and the Exceptional Customer Service workshop as a perfect solution for their customer service improvement needs.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Sales Training America will meet in Houston with FMC Technologies’ customer service representatives. During this highly interactive workshop, participants will gain practical experience using strategies such as the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward effective resolution of customer issues. Attendees of the Exceptional Customer Service training workshop will learn and practice recognizing and communicating with different personality styles, giving representatives the ability to work more effectively with many different types of customers.
About Sales Training America
Sales Training America is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, STA’s footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America’s fastest-growing corporate training companies, Sales Training America has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Sales Training America to equip their employees with skills to increase market share and produce immediate results. We provide customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Sales Training America’ solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About FMC Technologies
FMC Technologies, Inc. (NYSE:FTI) is a leading global provider of technology solutions for the energy industry and other industrial markets. The Company designs, manufactures and services technologically sophisticated systems and products such as subsea production and processing systems, surface wellhead systems, high pressure fluid control equipment, measurement solutions, and marine loading systems for the oil and gas industry. Named by FORTUNE Magazine as America’s Most Admired Oil and Gas Equipment, Service Company in 2008, FMC Technologies has approximately 10,400 employees and operates 19 manufacturing facilities in 14 countries.
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