Sales Training

 Management Training

 Customer Service Training

 Presentation Skills Training

 Time Management Training

 Negotiation Skills Training

 Telemarketing Training

 Business Writing Skills

 Other Seminars

 Home

 Request Info  

Sales Training America to Focus On Exceptional Customer Service Training with IRIS International

IRIS International, a leader in automated urinalysis technology, has retained Sales Training America to deliver Exceptional Customer Service training to their customer service representatives. IRIS has worked with STA previously in several training workshops. They have been pleased with the results and are appreciative of STA’s experience with clients in the healthcare industry and their ability to customize course content to meet specific training needs. IRIS customer service representatives in California have already benefited from the training and the company decided to extend the training to its other customer service groups.

An Exceptional Customer Service Training Expert and Senior Level Instructor with Sales Training America will meet with IRIS customer service representatives in Fort Worth, Texas. During this highly interactive workshop, participants will gain practical experience using strategies such as the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward effective resolution of customer issues. Attendees of the Exceptional Customer Service training workshop will learn and practice recognizing and communicating with different personality styles, giving representatives the ability to work more effectively with many different types of customers.

About Sales Training America

Sales Training America is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, STA’s footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America’s fastest-growing corporate training companies, Sales Training America has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Sales Training America to equip their employees with skills to increase market share and produce immediate results. We provide customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Sales Training America’ solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.

About IRIS International

Iris Diagnostics is a leader in automated urinalysis technology with its workstations installed in major medical institutions throughout the world. Iris Diagnostics manufactures the only clinical analyzers which use real-time video flow imaging, displaying microscopic images on a video screen. The systems are operated by touch screen interfaces pioneered by the Company for use in urinalysis and microscopic analysis of body fluids. The Company’s imaging systems use patented and proprietary Automated Intelligent Microscopy (AIM) technology for automating microscopic procedures, enabling clinical laboratory technologists to rapidly and efficiently analyze and process specimens automatically, significantly reducing the costly and time-consuming manual steps required for microscopic analysis.

http://www.proiris.com/ 

More Sales Training America Press Releases