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Sales Training America to Deliver Exceptional Customer Service Training for the University of Guelph
The American Thoracic Society has requested that Sales Training America present their Exceptional Customer Service training to their newly established customer service department. The American Thoracic Society wanted to provide their new customer service representatives with training to build a foundation of great customer service skills. They sought a training partner with experience serving the healthcare industry and a program that would help their representatives start with the skill set every customer service professional needs to succeed. STA was able to demonstrate an ability to meet the needs of the American Thoracic Society’s new department and get them started on the path to delivering great customer service.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Sales Training America will travel to New York to work with American Thoracic Society customer service representatives. During this foundational skills workshop, participants will gain practical experience using proven customer service strategies such as the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them resolve customer issues. Attendees of the Exceptional Customer Service training workshop will also learn and practice using effective techniques such as Empathy and Active Listening to quickly establish rapport, communicating a sense of understanding and respect.
About Sales Training America
Sales Training America is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, STA’s footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America’s fastest-growing corporate training companies, Sales Training America has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Sales Training America to equip their employees with skills to increase market share and produce immediate results. We provide customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Sales Training America’ solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About the University of Guelph
Education on the Guelph campus has a long tradition, beginning over one
hundred years ago when the Ontario government purchased a five
hundred-acre farm from Frederick William Stone for its new School of
Agriculture. The University of Guelph now offers a wide variety of
academic programs ranging from undergraduate, graduate, and
post-graduate degrees to diploma and certificate programs.
http://www.uoguelph.ca/
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