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Sales Training America to Deliver Exceptional Customer Service Training for The Lighting Quotient
The Lighting Quotient, a leading architectural lighting manufacturer, has requested that Sales Training America deliver a customized Exceptional Customer Service course for its customer service department. The Lighting Quotient was seeking a training partner to polish representatives’ customer service skills and explore the principles underlying quality customer service. Upon reviewing the content of STA’s highly regarded Exceptional Customer Service training program, they decided that its principles would be invaluable to their service representatives’ success.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Sales Training America will travel to Berlin, Connecticut to deliver the customer service training seminar. During this highly interactive workshop, participants will learn foundational principles for understanding and effectively communicating with people, allowing them to adapt to handle many different personalities and situations. Attendees of the Exceptional Customer Service training seminar will learn and practice using effective customer service techniques such as Empathy and Active Listening to quickly establish rapport, communicate a sense of respect, and build a solid understanding of customer issues and best solutions.
About Sales Training America
Sales Training America is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, STA’s footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America’s fastest-growing corporate training companies, Sales Training America has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Sales Training America to equip their employees with skills to increase market share and produce immediate results. STA provides customized, targeted, practice-driven performance improvement solutions that produce rapid, measurable results. Sales Training America’ solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
About The Lighting Quotient
Based on a legacy of precise engineering and advanced design, The
Lighting Quotient is a leading architectural lighting manufacturer that
takes pride in creating energy-sensible lighting solutions that do not
sacrifice quality or beauty. The company was founded in 1977 by
architectural lighting innovator Sy Shemitz. The Lighting Quotient’s two
main product divisions, elliptipar and tambient, take a design-forward
approach to solving even the most complex lighting challenges with
high-quality luminaires that efficiently and beautifully light any plane
or surface.
Headquartered in West Haven, CT, The Lighting Quotient manufactures and
assembles all products onsite, eliminating the need for outsourcing and
resulting in a tighter supply chain. The company’s engineers and
designers take pride in creating lighting solutions that meet and exceed
energy codes and sustainability goals. The Lighting Quotient is
certified as a Women’s Business Enterprise and by the DOD’s Woman-Owned
Small Business program.
http://www.thelightingquotient.com/
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