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Sales Training America To Provide Exceptional Customer Service Training To TransCanada
North America’s leading energy management organization, TransCanada, has chosen Sales Training America to design and provide Exceptional Customer Service Training to their team members. With over 50 years of experience, TransCanada has learned the value of meaningful communications with their customers. When it came time to choose a training program to take their customer service to the next level, an off-the-shelf product simply would not suffice. TransCanada was pleased to discover Sales Training America specializes in fully customized training programs. STA was able to work with them to devise an Exceptional Customer Service Training that will allow team members to quickly build rapport with customers, identify their problems, and propose solutions that will effectively meet the customer’s need.
TransCanada team members will begin working with an Exceptional Customer Service Training expert and Senior Level Instructor from Sales Training America at Calgary, Alberta, Canada. During this highly interactive customer service training class, attendees will practice working with proven customer service concepts such as the Three Fs – Feeling, Facts, Finding Solutions – to resolve conflict and move the conversation toward a productive result. Participants in the Exceptional Customer Service training workshop will also gain practice using the FAB Statement, a clear explanation of the option being offered to the customer, stated in such a way that the customer can easily see how it will meet their needs.
About Sales Training America
Sales Training America of Houston, Texas, with offices in New York City; Denver; Boston; Dallas; Charlotte, North Carolina; Phoenix; Miami; Detroit; Los Angeles; and Toronto, is one of America’s fastest growing corporate training companies, experiencing a growth rate of over 800% since 2004. Sales Training America serves over 1000 corporate clients, including over 50% of the Fortune 500 group of companies. Sales Training America has helped and continues to help industry leaders such as Dell, Bank of America, ExxonMobil, Praxair and General Electric enhance the skills and performance of their employees by providing customized, targeted, practice-driven training workshops that produce rapid, positive, measurable results (click here for a more complete client list). Sales Training America training products and services are in use on six continents in more than 25 countries. STA’s extensive network of seasoned professional trainers, instructors and instructional designers, are located across the United States, Latin America, and Asia. Sales Training America professional staff ensures that the needs of our clients will be addressed personally, promptly, and professionally. Click here to find out how we can help you succeed today!
About TransCanada
With more than 50 years experience, TransCanada is a leader in the responsible development and reliable operation of North American energy infrastructure. Founded in 1951 and headquartered in Calgary, Alberta, TransCanada has approximately 3,550 employees and is the general partner and a common unit holder of TC PipeLines, LP.
TransCanada’s businesses are organized into two segments: Pipelines and Energy. The Pipelines business is principally comprised of TransCanada’s pipelines in Canada, the United States and Mexico. TransCanada’s approximately 59,000-kilometres of (36,500-miles), wholly owned pipeline system taps into virtually all major gas supply basins in North America and delivers to markets across Canada and the United States.
The Energy business includes power operations, natural gas storage and liquefied natural gas (LNG). TransCanada’s diversified power portfolio encompasses nuclear, natural gas, coal, hydro and wind generation. TransCanada also owns, controls or is developing approximately 10,900 megawatts of power generation. TransCanada also conducts wholesale and retail electricity marketing and trading in Alberta, Ontario and the northeast U.S.
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