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Sales Training America Delivers Exceptional Customer Service Training to APEGBC
The Association of Professional Engineers and Geoscientists of British Columbia, APEGBC, has chosen Sales Training America to supply their Application Process Team with Exceptional Customer Service training. APEGBC was seeking a more efficient, effective approach to help them connect with and support their varied customer service base. When APEGBC solicited information from training vendors, most of those who responded simply sent an outline and a fee proposal. Only Sales Training America took the time to understand APEGBC’s culture, audience, situation, and challenges. STA’s “one client at a time” approach provided APEGBC with great peace of mind, because they knew the course was going to be customized to meet their very specific needs.
A Senior Level Instructor and Exceptional Customer Service Training Expert from Sales Training America will travel to Canada to begin coaching APEGBC Application Process Teams. During this highly interactive customer service training event, attendees will gain hands-on experience in key customer service skills such as the 3 F’s format, an easy to use system for addressing Feelings, finding the Facts, and Finding the right solution to any customer problem. Also, as a part of the Exceptional Customer Service training workshop, attendees will receive coaching and practice in working with different Behavioral Styles, in order to quickly build rapport with customers and communicate with them in the way best suited to address their needs and expectations.
About Sales Training America
Sales Training America of Houston, Texas, with offices in New York City; Denver; Boston; Dallas; Charlotte, North Carolina; Phoenix; Miami; Detroit; Los Angeles; and Toronto, is one of America’s fastest growing corporate training companies, experiencing a growth rate of over 800% since 2004. Sales Training America serves over 1000 corporate clients, including over 50% of the Fortune 500 group of companies. Sales Training America has helped and continues to help industry leaders such as Dell, Bank of America, ExxonMobil, Praxair and General Electric enhance the skills and performance of their employees by providing customized, targeted, practice-driven training workshops that produce rapid, positive, measurable results (click here for a more complete client list). Sales Training America training products and services are in use on six continents in more than 25 countries. STA’s extensive network of seasoned professional trainers, instructors and instructional designers, are located across the United States, Latin America, and Asia. Sales Training America professional staff ensures that the needs of our clients will be addressed personally, promptly, and professionally. Click here to find out how we can help you succeed today!
About APEGBC
The Association of Professional Engineers and Geoscientists of British Columbia regulates and governs these professions under the authority of the Canadian Engineers and Geoscientists Act, by setting and maintaining high academic, experience, and professional practice standards for all members. Individuals licensed by APEGBC are the only persons permitted by law to undertake, and assume responsibility for engineering and geoscience projects in the province of British Columbia.
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