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American Thoracic Society Selects Sales Training America for Exceptional Customer Service Training

The American Thoracic Society has requested that Sales Training America present their Exceptional Customer Service training to their newly established customer service department.  The American Thoracic Society wanted to provide their new customer service representatives with training to build a foundation of great customer service skills. They sought a training partner with experience serving the healthcare industry and a program that would help their representatives start with the skill set every customer service professional needs to succeed. STA Communication was able to demonstrate an ability to meet the needs of the American Thoracic Society’s new department and get them started on the path to delivering great customer service.

An Exceptional Customer Service Training Expert and Senior Level Instructor with Sales Training America will travel to New York to work with American Thoracic Society customer service representatives.  During this foundational skills workshop, participants will gain practical experience using proven customer service strategies such as the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them resolve customer issues.  Attendees of the Exceptional Customer Service training workshop will also learn and practice using effective techniques such as Empathy and Active Listening to quickly establish rapport, communicating a sense of understanding and respect.

 About Sales Training America

Sales Training America is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, STA’s footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America’s fastest-growing corporate training companies, Sales Training America has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Sales Training America to equip their employees with skills to increase market share and produce immediate results. We provide customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Sales Training America’ solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.

About the American Thoracic Society

The American Thoracic Society is committed to increasing public awareness of advances in lung, critical care and sleep medicine, as well as the public policy issues that affect people with respiratory or critical care diseases and that contribute to a healthier environment for all of us.

The ATS supports the efforts of journalists to report on the latest findings in the fields of lung, critical care and sleep medicine and to educate their audiences about ways to improve their health. The Society's leaders are experts in the diagnosis and treatment of a wide range of respiratory disease and are often sought out by the media to provide perspective on health stories ranging from asthma or COPD to tobacco cessation or clean air.

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