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Vopak North America Selects Sales Training America for Exceptional Customer Service Training

Vopak North America, a market leader in the storage and handling of liquid oil products, chemicals, vegetable oils, and liquefied gases, has requested that Sales Training America deliver customized Exceptional Customer Service training for their employees. Vopak was seeking to add higher-level customer service and communication skills to the skill sets of their customer service staff. Vopak was particularly interested in the online training option afforded by STA's revolutionary STORM training format. The cutting-edge STORM program features instructor-led training conducting in a virtual setting via a WebEx Internet-based meeting platform, providing highly interactive, effective training, coaching, and reinforcement with minimal down time and no travel expenses. The training is rolled out in weekly 90-minute modules, supported by field assignments for participants to complete between classes and report back on during the next session, helping the participants get up to speed without slowing them down.

A Sales Training America Senior-Level Instructor and Exceptional Customer Service Expert will lead the online STORM virtual series. During this online training webinar, participants will learn about practical, effective service and communication techniques, such as Active Listening, that can be used to quickly establish rapport with customers and work toward finding effective solutions for their issues. Participants in the STORM training will also gain communication strategies for dealing with different personality types and skills for handling angry individuals, allowing them to communicate more effectively and manage difficult situations with aplomb.

About Sales Training America

Sales Training America is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, STA’s footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America’s fastest-growing corporate training companies, Sales Training America has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Sales Training America to equip their employees with skills to increase market share and produce immediate results. STA provides customized, targeted, practice-driven performance improvement solutions that produce rapid, measurable results. Sales Training America’ solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.

About Vopak

With a history spanning almost four centuries, Vopak is the global market leader in the independent storage and handling of liquid oil products, chemicals, vegetable oils, and liquefied gases. Vopak has terminals in the world's most strategic ports. It operates specialized facilities including product tanks, jetties, truck loading stations and pipelines, and provides access to road and rail networks. In many instances, it stores its customers' products for extended periods at these terminals, often under highly specified conditions such as controlled temperature. The company also blends components according to desired specifications. Vopak's terminals play a key role in product transit from the producer plant via tank terminals to end-user locations, either by ship, tank truck, railcar or pipeline.

http://www.vopakamericas.com/

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