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Sales Training America to Deliver STORM Customer Service Webinar Training for O.Berk

O.Berk, a major supplier of household and industrial packaging solutions for the food and beverage, pharmaceutical, and beauty industries, has signed up for an Exceptional Customer Service webinar from Sales Training America. O.Berk was seeking intensive customer service training for its telephone service representatives. When company representatives reviewed STA's offerings they concluded that the Exceptional Customer Service seminar material was an ideal fit for their training needs. O.Berk was particularly interested in the online training option afforded by STA's revolutionary STORM training format. The cutting-edge STORM program features instructor-led training conducting in a virtual setting via a WebEx Internet-based meeting platform, providing highly interactive, effective training, coaching, and reinforcement with minimal down time and no travel expenses. The training is rolled out in weekly 90-minute modules, supported by field assignments for participants to complete between classes and report back on during the next session, helping the participants get up to speed without slowing them down.

A Sales Training America Senior-Level Instructor and Customer Service Expert will lead the online STORM virtual series. During this intensive webinar, participants will gain practical experience using strategies such as the 3 F's Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward effective resolution of customer issues. Attendees of the Exceptional Customer Service training workshop will learn and practice recognizing and communicating with different personality styles, giving representatives the ability to work more effectively with many different types of clients.

About Sales Training America

Sales Training America is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, STA’s footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America’s fastest-growing corporate training companies, Sales Training America has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Sales Training America to equip their employees with skills to increase market share and produce immediate results. STA provides customized, targeted, practice-driven performance improvement solutions that produce rapid, measurable results. Sales Training America’ solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.

About O.Berk

Founded in Newark, New Jersey in 1910 by Osias Berk, the company has steadily grown over the years on the strength of time-honored values made relevant to the demands of today's competitive marketplace with the latest advances in design and technology. O.Berk currently serves over 3,500 top consumer brands in the household, beauty and pharmaceutical industries through a regional and national distribution network. O.Berk and its affiliated companies are a leading, full-service supplier of glass and plastic containers and closures nationally.

http://www.oberk.com/

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