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Sales Training America to Deliver Exceptional Customer Service Training for Viking River Cruises

Viking River Cruises, the world's leading river cruise company, has chosen Sales Training America to deliver Exceptional Customer Service training to their reservations agents. Viking was seeking a training partner with quality content and experienced trainers. Viking appreciated STA's approach to customer service skills and the content of their proven Exceptional Customer Service workshop. Viking River Cruises signed with Baker in confidence that the seminar would address their agents' customer service training needs.

A Sales Training America Exceptional Customer Service Training Expert and Senior Level Instructor will travel to Woodland Hills, California to work with Viking River Cruises phone reservations agents in two one-day workshops. During these highly interactive workshops, participants will gain experience using tools and strategies such as Active Listening and the 3 F's Model (Handling Feelings, Finding Facts and Finding Solutions) to help them quickly establish rapport with clients and work toward effective resolution of customer issues. Attendees will also learn how to identify and relate to different personality types and Behavioral Styles, helping them address the needs of individual clients in a personal and comprehensive manner, leaving a lasting and positive impression.

About Sales Training America

Sales Training America is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, STA’s footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America’s fastest-growing corporate training companies, Sales Training America has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Sales Training America to equip their employees with skills to increase market share and produce immediate results. STA provides customized, targeted, practice-driven performance improvement solutions that produce rapid, measurable results. Sales Training America’ solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.

About Velocity Express

Viking River Cruises, the world's leading river cruise company, offers scenic cruising along the rivers of Europe, Russia, China, Southeast Asia and Egypt. The company has been honored multiple times as the top river cruise line on Condé Nast Traveler's "Gold List" and Travel + Leisure's "World's Best" Awards as well as recognized as the World's Leading River Cruise Operator at the World Travel Awards and Cruise Critic Editors' Picks Awards "Best River Cruise Line." Travel agents have also recognized Viking River Cruises as "Best River Cruise Line" by Travel Weekly, "Best River Cruise Line" by Recommend and Travel Agent magazines, Best Cruise Line for Luxury River Cruises at the Luxury Travel Advisor Awards of Excellence and as "Best Overall Cruise Line for River Cruising" and "Best River Cruise Line for Travel Agent Support" by TravelAge West. Since its 1997 inception, the company has grown to a fleet of 19 vessels, and provides unique, deluxe vacations to experienced travelers with an interest in geography, culture and history. With a $250 million investment in a fleet development program, by 2014 Viking will have several refurbishments plus the introduction of ten new Viking Longships starting with six to be introduced in 2012—Viking Aegir, Viking Embla, Viking Freya, Viking Idun, Viking Njord and Viking Odin.

http://www.vikingrivercruises.com

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