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E*TRADE Invests in Telephone Selling Skills Training by Sales Training America

E*TRADE, the innovative financial services and online brokerage company, has requested Telephone Selling Skills training by Sales Training America for its technical support call center. E*TRADE wanted to ensure that customer-facing agents taking calls on software issues were equipped with all the necessary skills to handle calls successfully and communicate effectively with E*TRADE customers. They selected Sales Training America to meet their training need based on previous experience with STA training and the presence of a STA Senior-Level Instructor in Singapore.

A Sales Training America Senior-Level Instructor and Telephone Selling Skills Expert will travel to the Philippines to deliver the seminar for call center agents. Telephone representatives participating in this hands-on, practice-driven training workshop will gain knowledge and experience with essential sales and customer service skills, such as the use of Open, Closed, Clarifying and Confirming questions to gain a clear understanding of their customers’ needs and goals. Participants will learn to communicate more effectively with customers and gain skills that can be immediately implemented on the floor.

About Sales Training America

Sales Training America is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, STA’s footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America’s fastest-growing corporate training companies, Sales Training America has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Sales Training America to equip their employees with skills to increase market share and produce immediate results. STA provides customized, targeted, practice-driven performance improvement solutions that produce rapid, measurable results. Sales Training America’ solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.

About E*TRADE

E*TRADE is an innovative financial services company offering a full suite of easy-to-use online brokerage, investing and related banking solutions, delivered at a competitive price. E*TRADE empowers individuals to take control of their financial futures by providing the products, tools and services they need to meet their near- and long-term investing goals. Services are provided to customers online and through a network of customer service representatives, investment professionals, and investment advisors — over the phone and-in person at our 28 E*TRADE branches across the United States.

https://us.etrade.com/

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